APA (7th ed.) Citation

Heinrich, R. (2013). Aligning business process quality and information system quality.

Chicago Style (17th ed.) Citation

Heinrich, Robert. Aligning Business Process Quality and Information System Quality. 2013.

MLA (9th ed.) Citation

Heinrich, Robert. Aligning Business Process Quality and Information System Quality. 2013.

Warning: These citations may not always be 100% accurate.