APA (7th ed.) Citation

Heinrich, R., & Paech, B. (2012). Developing a process quality improvement questionnaire: A case study on writing discharge letters. Business Process Management Workshops. https://doi.org/10.1007/978-3-642-28115-0_25

Chicago Style (17th ed.) Citation

Heinrich, Robert, and Barbara Paech. "Developing a Process Quality Improvement Questionnaire: A Case Study on Writing Discharge Letters." Business Process Management Workshops 2012. https://doi.org/10.1007/978-3-642-28115-0_25.

MLA (9th ed.) Citation

Heinrich, Robert, and Barbara Paech. "Developing a Process Quality Improvement Questionnaire: A Case Study on Writing Discharge Letters." Business Process Management Workshops, 2012, https://doi.org/10.1007/978-3-642-28115-0_25.