“We get support now …”: a mixed methods study of patients’ experiences of healthcare under the national health insurance scheme (PM-JAY) in India
Publicly-funded health insurance (PFHI) schemes are widely employed in low- and middle-income countries to enhance financial protection and advance universal health coverage. India’s Pradhan Mantri Jan Arogya Yojana (PM-JAY), launched in 2018, provides inpatient coverage to over 500 million socioeco...
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| Main Authors: | , , , , , , |
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| Format: | Article (Journal) |
| Language: | English |
| Published: |
28 November 2025
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| In: |
BMC health services research
Year: 2025, Volume: 25, Issue: 1, Pages: 1-15 |
| ISSN: | 1472-6963 |
| DOI: | 10.1186/s12913-025-13632-6 |
| Online Access: | Verlag, kostenfrei, Volltext: https://doi.org/10.1186/s12913-025-13632-6 Verlag, kostenfrei, Volltext: https://link.springer.com/article/10.1186/s12913-025-13632-6 
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| Author Notes: | Swati Srivastava, Divya Parmar, Christoph Strupat, Viktoria Couturier, Susanne Ziegler, Sharmishtha Basu and Manuela De Allegri |
| Summary: | Publicly-funded health insurance (PFHI) schemes are widely employed in low- and middle-income countries to enhance financial protection and advance universal health coverage. India’s Pradhan Mantri Jan Arogya Yojana (PM-JAY), launched in 2018, provides inpatient coverage to over 500 million socioeconomically disadvantaged individuals. Although positive patient experiences are linked to improved health outcomes, evidence on patient experiences under PM-JAY remains limited. This mixed-methods study investigates patient experiences with PM-JAY healthcare services, while incorporating provider reflections on these experiences. |
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| Item Description: | Gesehen am 03.03.2026 |
| Physical Description: | Online Resource |
| ISSN: | 1472-6963 |
| DOI: | 10.1186/s12913-025-13632-6 |